MGT 420 ENTIRE COURSE


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MGT 420 ENTIRE COURSE


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MGT 420 ENTIRE COURSE

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MGT 420 Wk 1 ? Discussion ? Service Quality vs. Product Quality
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Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.
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Due Thursday˙
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Respond to the following in 100-300 words:
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˙Is there a difference between service quality and product quality? If so, what are the implications of these differences for a manager of a service business, such as a restaurant or a retail store?
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Due Monday˙˙

Post˙at least two replies to˙a classmate or your facilitator. Be constructive and professional in your responses.

In this discussion the Post First setting is enabled. Participants cannot˙see other responses until they have posted their own response.

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MGT 420 Wk 2 ? Discussion ? Customer Driven Quality Pitfalls
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Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.

Due Thursday˙

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Respond to the following in 100-300 words:

Describe some of the potential pitfalls of customer-driven quality.˙What would you do to˙avoid or lessen the impact of these potential pitfalls?

Due Monday˙

Reply to at least two of your classmates. Be constructive and professional in your responses.

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MGT 420 Wk 3 ? Discussion ? Quality Improvement Efforts
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Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.

Due Thursday˙

Respond to the following in 100-300 words:

Trust has been identified as a very important attribute for leaders who are initiating quality improvement efforts. Why do you believe trust is such an important attribute?

Due Monday˙

Reply to at least two of your classmates. Be constructive and professional in your responses.

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MGT 420 Wk 4 ? Discussion ? Lean-Six Sigma
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Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.

Due Thursday˙

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Respond to the following in 100-300 words:

Where do you think that lean-Six Sigma can be used effectively?˙How will risk assessments vary from industry to industry?˙What industries˙do you think˙would be the best candidates for the lean-Six Sigma approach? Why?

Due Monday˙

Reply to at least two of your classmates. Be constructive and professional in your responses.

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MGT 420 Wk 5 ? Discussion ? Audits
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Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.

Due Thursday˙

Respond to the following in 100-300 words:

In˙Managing Quality: Integrating the Supply Chain, Ch. 15˙you learned about the different types of audits.˙Define the different types of audits. Pick a company and define which type would be best for it. Support your answer.

Due Monday˙

Reply to at least two of your classmates. Be constructive and professional in your responses.

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MGT 420 ENTIRE COURSE

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